Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Some restoration companies try and grab your attention by offering a “free inspection”, but SERVPRO doesn’t believe in gimmicks like this. These companies often use this as a ploy to get through your door or set up an appointment. SERVPRO of Bartow County believes in being upfront and honest with our customers. That is why we collect a nominal (bust straight forward) inspection fee, then offer to apply all inspections fees toward your final bill. Do you really want to trust one of the biggest investments of your life to a “free inspection”? Go with the restoration company you can trust, SERVPRO of Bartow County. Our inspections include a full scope of work as well as an estimate built by Xactimate, which can be used in filing insurance claims.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction